25 Jun, 2021 - 9:00am
As the destination continues to reopen and prepare for a busy summer, we have partnered with Safe & Sound to support frontline teams, providing them with the tools and resources to manage difficult customer encounters and emotions with excellence. Learn de-escalation, how to judge appropriate reactions to each situation while maintaining excellent customer service, and more. Join us for one of these insightful webinars, designed to improve mental toughness and conflict management skills within your teams. Free for BLLT members.