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Ambassador Program

Banff & Lake Louise Ambassador Program

Living and working in Banff and Lake Louise is your opportunity to discover one of the most unique places on earth. The Banff & Lake Louise Ambassador Program is designed to inspire more learning about this amazing place, how you can explore Banff National Park and engage with the community.

WELCOME SESSION DATES LEARN MORE F.A.Q.

Welcome & Orientation

We’re glad you’re here! This one hour informal session is a welcome and orientation to Banff National Park.

Don’t miss this opportunity to discover more. Session Dates are listed in the next section.

  • Learn about living with wildlife
  • How to stay safe while exploring this special place
  • Connect with your community
  • Know what visitors ask locals
  • Discover activities & attractions you can experience
  • Meet other new locals

Upon completing the Welcome & Orientation session, we invite you to Learn More about this special place.

Ski & Ride this Winter 

SkiBig3 is offering a special opportunity for Banff & Lake Louise Ambassadors who complete the Welcome & Orientation session! Ski and ride three breathtaking ski areas in Banff National Park. Banff Sunshine, Lake Louise Ski Resort, and Mt. Norquay.

There are two types of passes that are available after attending the Welcome & Orientation session:

Visit or call the SkiBig3 Adventure HUB for more information:
Address: 114 Banff Avenue, Banff AB
Phone: 403-762-4754

Session Dates

We look forward to welcoming you at any of the Banff & Lake Louise Ambassador Program sessions. Arrive at least 15 minutes early so that you can register, find a seat and meet other new locals! Expand this section to show dates and locations.

Date Time Location
January 9  5:30 p.m. - 6:30 p.m. 101 Bear St, Banff (above the library)
January 15 4:00 p.m. - 5:00 p.m. 101 Bear St, Banff (above the library)
January 24 6:00 p.m. - 7:00 p.m. 101 Bear St, Banff (above the library)
January 31 5:30 p.m. - 6:30 p.m. 101 Bear St, Banff (above the library)

More session dates will be posted as they are confirmed. Please check back soon! 

Learn more about this special place

Once you have completed the Welcome & Orientation session and are working in Banff, Lake Louise or other parts of Banff National Park, we invite you to participate in one of the Learn More Experiences listed below. At the end of your Learn More Experience, you will be issued the Ambassador Pass.

Learn More Experiences

Interpretive Sightseeing Tour – Book Now

At the end of your Learn More Experience, you will be issued the Ambassador Pass.

Ambassador Pass

EXPERIENCE, EXPLORE AND CONNECT

Discover some of the best things to experience with the Ambassador Pass valued at over $500.

Pick up your Pass from the provider of the Learn More Experience you’ve participated in. Bring your attendance confirmation email from the Welcome & Orientation session that you attended, personal identification and proof of your employment in Banff, Lake Louise or other parts of Banff National Park. You are eligible to receive only one Ambassador Pass.

The Ambassador Pass offers many complimentary opportunities to get out and explore! Discover the power of nature with a Columbia Icefield adventure. Enjoy views beyond compare while sightseeing at our ski resorts. Immerse yourself in a history just as rich and complex as the landscapes when visiting many historic and cultural sites. Stay connected with a variety of fun community activities. Maximize your outdoor adventures with complimentary ski or bike rentals, and soothe your muscles in the Canadian Rockies Hot Springs.

By exploring this special place with your Ambassador Pass you’ll be able to share your knowledge and experiences of Banff National Park with visitors, friends and colleagues!

Banff National Park

Connect with Banff National Park. It’s one of the most beautiful and scenic places in the world and there is a lifetime of things for you to do and explore here.

Resources to help you learn more about the Park:

Community

There's a vibrant sense of community in Banff and Lake Louise, we encourage you to make the most of it.  Get the inside scoop!

The Essential Local's Guide to Banff.

You will find the locals to be warm, open, and genuinely connected to their inspiring environment. There are always many things going on - explore a number of fun events and outdoor excursions, join a club or sports group, or be a part of the many community meals, music and movie events. And if you need a friendly ear or helping hand, there’s always support available.

The Town of Banff offers many different kinds of support for locals. Explore a number of different resources at Here to Help, and check out the Banff Access Program! You can talk to them in person at Banff Town Hall at 110 Bear Street, Monday to Friday, between 8:30 a.m. - 4:30 p.m.

For support and guidance at any time of the day or night, call 211 for free assistance. This service is available in over 200 languages.

211 logo

Stay connected 

Learn What Visitors Ask Locals

We've compiled answers to the most frequently asked questions that visitors ask locals, everything from "Why is that lake so blue?" to "Where is the grocery store?" and "Where can I rent a bike?"

Resources to help you share your knowledge with visitors:

Ambassador Program – F.A.Q.

Frequently asked questions about the Banff & Lake Louise Ambassador Program.

  • HOW DO I BECOME A BANFF & LAKE LOUISE AMBASSADOR?
    1. Attend the Welcome & Orientation session
    2. Participate in a Learn More Experience
    3. Pick up the Ambassador Pass
  • HOW DO I ATTEND THE WELCOME & ORIENTATION SESSION?
    Dates and locations are listed above in section Session Dates. Registration happens at the session, please arrive 15 minutes early to get your seat, register and meet some other new locals!
  • I ATTENDED THE WELCOME & ORIENTATION SESSION BUT DID NOT RECEIVE THE ATTENDANCE CONFIRMATION EMAIL?
    Check your spam/junk folder, sometimes it arrives there! If you cannot find it, then contact ambassadors@banfflakelouise.com and we will check our attendance records and resend the confirmation email.
  • CAN I JOIN THE AMBASSADOR PROGRAM IF I WORK OUTSIDE BANFF NATIONAL PARK? 
    The Welcome & Orientation session of the Ambassador Program is free and anyone can attend! However, the next steps of the Ambassador Program require presentation of your proof of local employment in Banff National Park, personal identification, and your Welcome & Orientation session attendance confirmation email.
  • HOW DO I PICK UP MY AMBASSADOR PASS?
    At the end of your Learn More Experience, you will be issued the Ambassador Pass. Pick up your Pass from the provider of the Learn More Experience you’ve participated in. Bring your attendance confirmation email from the Welcome & Orientation session that you attended, personal identification and proof of your employment in Banff, Lake Louise or other parts of Banff National Park. You are eligible to receive only one Ambassador Pass.
  • IF I LIVE AND WORK IN LAKE LOUISE, CAN I RECEIVE THE AMBASSADOR PASS AFTER THE WELCOME & ORIENTATION SESSION?
    If you are working in Lake Louise and your employer has arranged a Banff & Lake Louise Ambassador Program Welcome & Orientation session at your workplace for your team, you may be eligible to receive the Ambassador Pass. Check with your employer.
  • CAN I RETAKE THE AMBASSADOR PROGRAM AGAIN AND RECEIVE AN ADDITIONAL AMBASSADOR PASS?
    No. Ambassador Program Participants are eligible to receive only one Ambassador Pass.
  • CAN SOMEONE ELSE USE MY AMBASSADOR PASS?
    No. Ambassador Passes are non-transferrable. Personal identification is required when joining experiences listed on the Ambassador Pass you were issued. Respect for others and the Program is expected in order to continue through these experiences and opportunities.
  • I LOST MY AMBASSADOR PASS, CAN IT BE REPLACED?
    No. Ambassador Program Participants are eligible to receive only one Ambassador Pass, it will not be replaced.
  • IS TRANSPORTATION AVAILABLE TO GET EXPERIENCES ON THE AMBASSADOR PASS?
    No. Transportation is not included, please see explorethepark.ca for transportation shuttles and transit options throughout Banff National Park.
  • HOW DO I PURCHASE MY SKIBIG3 SEASON PASS?
    There are two types of passes that are available after attending the Welcome & Orientation session:
    SkiBig3 B2B Season Pass
    SkiBig3 Ambassador Season Pass
    Visit or call the SkiBig3 Adventure HUB for more information:
    Address: 114 Banff Avenue, Banff AB
    Phone: 403-762-4754