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Privacy Policy

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Banff & Lake Louise Tourism Bureau is a not-for-profit, non-commercial organization and has put in place the following Online Privacy Policy in an effort to safeguard visitor information and communications from unauthorized access. “You”, means you, and “We” and “Us” means both You and Banff Lake Louise Tourism. The Banff Lake Louise Tourism website includes www.banfflakelouise.com and any and all Banff Lake Louise Tourism branded URLs.

Collection and Use:

Banff & Lake Louise Tourism does not collect information through its website that personally identifies individuals except when individuals provide such specific information on a voluntary basis. Banff & Lake Louise Tourism will collect, store, use and disclose personal information for a variety of purposes, including the following:

  • Registration for contests, giveaways, and other promotions
  • Establishing visitor eligibility for special offers or discounts
  • Registration for electronic newsletter
  • Identifying visitor preferences
  • To respond to information requests
  • Visitor submitted comments and/or suggestions
  • Send free visitor guides, meeting planners and other paper-based or electronic travel information
  • Compile mailing and/or survey lists
  • To determine user habits and interests for the purpose of providing enhanced service in the future
  • Respond to online requests for proposals; and
  • Collection and use of client testimonials
  • You hereby consent to such collection, storage, use and disclosure.

Usage Data:  

Banff & Lake Louise Tourism servers receive usage data when visitors visit Banff & Lake Louise Tourism websites, and when Banff & Lake Louise Tourism users visit other sites as well.  This anonymous data may include a record of which pages a web browser has visited. Banff & Lake Louise Tourism may use usage data to provide advertising about goods and services that may be of interest to visitors, or to provide customized features and services. Banff & Lake Louise Tourism will not otherwise use information about your activities on the Internet together with any information that identifies you without your consent.


Banff & Lake Louise Tourism and its advertisers may use various kinds of software devices to collect information about Internet use, including files called “cookies”.   These files identify your browser and saves information such as passwords so that websites can recognize you. Cookies are also used to serve ads based on a user’s prior visits to our website.  You can set your browser to disable cookies, but some Banff & Lake Louise Tourism websites (and other websites) may not work properly if you do this.  Banff & Lake Louise Tourism will not associate the information these software devices collect with your name or e-mail address. Alternatively you may opt out of Google's use of cookies by visiting the Google advertising opt-out page or you can opt out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.


Advertising companies on some Banff & Lake Louise Tourism web pages may receive some anonymous information about advertisement viewing by Internet users on Banff & Lake Louise Tourism web pages and other Internet sites. This information may be associated with a visitor’s web browser, but cannot be associated with a name or e-mail address without the visitor’s permission.  Banff & Lake Louise Tourism does not supply visitor personal information to advertising companies or to individual advertisers or other third parties. If you go to another website, including an advertiser’s website, and request information or enter a contest, be aware that you may be authorizing another company, including an advertising company, to use information you supply.


Banff & Lake Louise Tourism will not sell, trade, or disclose to third parties any visitor personal information derived from the registration for or use of a Banff & Lake Louise Tourism online service — including visitor names and addresses — without the consent of the visitor (except as required by legal process or in the case of imminent physical harm to the visitor or others). When Banff & Lake Louise Tourism uses other agents, contractors or companies to perform services on its behalf, Banff & Lake Louise Tourism will ensure that such agent, contractor or company protects your visitor personal information consistent with this Privacy Policy.


Banff & Lake Louise Tourism has implemented technology and security features and strict policy guidelines to safeguard the privacy of your personal information from unauthorized access or improper use, and we will continue to enhance our security procedures as new technology becomes available.

E-mail Contents:

Banff & Lake Louise Tourism will not read or disclose to third parties private e-mail communications that are transmitted using Banff & Lake Louise Tourism services except as required to operate the service or as otherwise authorized by law or by the visitor.

Retention and Destruction:

Banff & Lake Louise Tourism will destroy, erase or render anonymous information that is no longer required for our identified purposes or legal requirements.

Improper Conduct:

Banff & Lake Louise Tourism may also use visitor personal information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for that service.


You may access, correct and delete your own personal information stored by Banff & Lake Louise Tourism in reasonably retrievable form by contacting our privacy officer at privacyofficer@banfflakelouise.com

Visitor Concerns:

If you are a visitor with concerns about the Banff & Lake Louise Tourism Online Privacy Policy or its implementation, you may contact us at privacyofficer@banfflakelouise.com

Changes to Policy:

Banff & Lake Louise Tourism will keep this Online Privacy Policy current.  Banff & Lake Louise Tourism will inform you of any changes that we make by posting the changes on www.banfflakelouise.com

Liability Disclaimer:

The information, software, products, and services published on this website may include inaccuracies or errors, including pricing errors. In particular, Banff & Lake Louise Tourism does not guarantee the accuracy of, and disclaims all liability for any errors or other inaccuracies relating to the information and description of events and any other products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective members.