Banff & Lake Louise Tourism is the destination marketing organization for the Town of Banff, the Hamlet of Lake Louise and Banff National Park. Our role is to inspire visitors to choose Banff National Park as their preferred travel destination.
Staff Directory and Department Descriptions
Marketing works closely with Business Development and Media & Communications to expand awareness and consideration for our destination in priority markets on a global basis. The Marketing team engages target audiences with relevant and customized content at key times and through the most effective channels throughout the path to purchase, by continuously optimizing the use of existing data and acquiring new data sources to support the development of new and better insights.
|Courtney Babott||Director, Marketingfirstname.lastname@example.org|
|Heather Szpecht||Senior Manager, Integrated Marketingemail@example.com|
|Robert Massey||Manager, Contentfirstname.lastname@example.org|
|Martin Garneau||Manager, Digital Marketing||403-762-0292 ext. email@example.com|
|Samantha Reid||Manager, Webfirstname.lastname@example.org|
|Sean Willis||Manager, Social Mediaemail@example.com|
|Delaney Johnston||Coordinator, Marketingfirstname.lastname@example.org|
|Eva Adamkova||Specialist, B2B Marketingemail@example.com|
|Ali Buckingham||BI Analystfirstname.lastname@example.org|
Media & Communications
The Media & Communications team manages corporate and internal communications and media via targeted travel and consumer media outlets, targeted niche influencers, and key stakeholder engagement.
|Kim Logan||Manager, Media & Communicationsemail@example.com|
|John Doherty||Specialist, Media & Communicationsfirstname.lastname@example.org|
|Paul Shaw||Manager, Corporate Communications||403-762-8483 ext. email@example.com|
The Business Development team includes the Travel Trade team, who work with tour operators to inspire the creation and sale of package travel opportunities for long-haul travellers.
|Darcy Peirce-Wells||Manager, Business Developmentfirstname.lastname@example.org|
|Franziska Loehr||Manager, Business Developmentemail@example.com|
|Paula Garcia Ciurana||Coordinator, Business Developmentfirstname.lastname@example.org|
The Business Events team works to attract this niche travel segment into Banff National Park year-round.
|Kira Lu||Director, Business Eventsemail@example.com|
|Mariana Shackleton||Manager, Business Events||403-762-0285|
|Melissa Villaseca||Manager, Business Eventsfirstname.lastname@example.org|
The Visitor Experience team primarily focuses on ensuring that visitors to Banff National Park have an exceptional experience through all phases of the path to purchase and all touchpoints during their visit. Visitor Experience operates four permanent Visitor Centres throughout Banff National Park and neighbouring Yoho National Park along with mobile visitor services set up at popular attractions during peak periods and provides members with tools and resources to help attract customers and grow their businesses.
|Nancy DaDalt||Director, Visitor Experienceemail@example.com|
|Jose Reineking||Manager, Visitor Servicesfirstname.lastname@example.org|
|Barb Bean||Manager, Ambassador Programemail@example.com|
|Deanna Langlois||Supervisor, Visitor Services||403-707 firstname.lastname@example.org|
|Alex King||Visitor Experience Specialist|
|Jessica Ambrus||Visitor Experience Specialist|
|Lianne Touchette||Visitor Experience Specialist|
|Shaelene Chapman||Visitor Experience Specialist|
|Mira McKay||Visitor Experience Specialist|
Events & Animation
The Events & Animation team aim to enhance our destination reputation as a desirable year-round place to visit by producing a series of events in the shoulder and winter seasons, and by offering opportunities to surprise and delight visitors through the use of unique and inspired animation that celebrates the beauty and authenticity of Banff and Lake Louise.
|David Matys||Director, Events & Animationemail@example.com|
|Heather Grant||Manager, Events & Animationfirstname.lastname@example.org|
|Roz Cameron||Manager, Eventsemail@example.com|
Finance & Administration
The Finance & Administration department provides many of the tools required by the broader team, including accurate and timely financial processes and reporting, reliable technical infrastructure, human resource management, administrative support and payroll services.
|Mandy Grant||Director, Finance & Administrationfirstname.lastname@example.org|
|Jody Cole||Office Manager & Executive Assistantemail@example.com|
|Luba Karoly||Administrator, Payroll & Financefirstname.lastname@example.org|
|Heather Siggs||Senior Accountantemail@example.com|
|Althea Smith-Hay||Manager, Member & Board Communicationsfirstname.lastname@example.org|
Board of Directors
Banff & Lake Louise Tourism (BLLT) is a member-based organization governed by a Board of Directors. The board consists of twelve elected members, each of whom is elected by a defined business category, and two appointed Directors, one representing Parks Canada and one representing the Town of Banff. Elected Directors serve a term of three years. For a more detailed Board of Director Position Profile click here.
The responsibilities of the Board of Directors are for the overall management and control of BLLT subject to the Bureau By-Laws.
Current Board Members
|Improvement District No. 9||Kendra Scurfield||Sunshine Ski Resort|
|Lake Louise||Kim Locke||Lake Louise Ski Resort|
|Restaurants & Bars||
|Ski Areas||Francisco Gomez||SkiBig3|
|Service||Stuart Back||Pursuit Collection|
|Transportation, Attractions & Entertainment||Jonathan Welsh||Discover Banff Tours|
François Masse (Alternate)
Barb Pelham (Alternate)
|Town of Banff|
Role of the Board of Directors
The Board of Directors is accountable to the members of BLLT for the following:
- Ensuring the actions and expenditures of BLLT do not fall outside of the objects of the organization.
- Establishing the mission, vision, goals and expected results for BLLT.
- Providing overall strategic direction for BLLT, and ensuring that an effective strategic planning and monitoring process is in place.
- Appointing the CEO who is accountable for meeting the Board’s expectations for the performance of BLLT.
- Reviewing and approving the annual report, including the audited financial statements, to be presented to the membership of BLLT at the Annual General Meeting.
For detailed information on the Code of Conduct for Directors and Committee Members, please click here.
Board of Director Election Information
Upcoming elections for Board of Director positions representing the following business categories are as follows:
|1 x Lodging||1 x Lodging||1 x Lodging|
|1 x Retail||1 x Restaurant||1 x Restaurant|
1 x Transportation,
Attractions, & Entertainment
|1 x Ski||1 x Service|
|1 x ID9|
|1 x Lake Louise|
To find out more information about the nomination and election process, please contact the Manager, Member & Board Communications at email@example.com.
2022-23 Board Meeting Dates
- Wednesday, January 26 – Noon
- Wednesday, March 23 – Noon
- Tuesday, April 26 - 6 p.m. - AGM
- Wednesday, April 27 – Noon
- Wednesday, September 28 – Noon
- Wednesday, October 26 - Noon
- Wednesday, November 23 – Noon
- January 25
- March 22
Additional meetings are scheduled on an as-needed basis.
Eligibility, Terms of Office and Renumeration of Directors
All information regarding the eligibility, term of office and renumeration of Directors can be found in the Bureau By-Laws.