Who We Are
Banff & Lake Louise Tourism is the destination marketing organization for the Town of Banff, the Hamlet of Lake Louise and Banff National Park. Our role is to inspire visitors to choose Banff National Park as their preferred travel destination.
Staff Directory and Department Descriptions
Global Marketing (Consumer Marketing, Business Development and Media & Communications)
The purpose of the Global Marketing team is to build awareness, understanding and attractiveness of Banff and Lake Louise, and to drive demand and conversion from our target audiences across all target markets. Global Marketing includes Business Development, Consumer Marketing and Media & Communications.
| Woodrow Oldford | Vice President, Global Marketing | 403-431-2797 | woldford@banfflakelouise.com |
| Kira Lu | Marketing Special Projects Manager | 403-762-0278 | klu@banfflakelouise.com |
Business Development
The Business Development team includes the Travel Trade team, who work with tour operators to inspire the creation and sale of package travel opportunities for long-haul travellers, and the M.I.C.E. (Meetings, Incentive, Conferences and Exhibitions) team, who work to attract this niche travel segment into Banff National Park year-round.
| Lukas Prochazka | Business Development Manager | 403-762-7970 | lprochazka@banfflakelouise.com |
Consumer Marketing
Consumer Marketing works closely with Business Development and Media to expand awareness and consideration for our destination in priority markets on a global basis. The Consumer Marketing team engages target audiences with relevant and customized content at key times and through the most effective channels throughout the path to purchase, by continuously optimizing the use of existing data and acquiring new data sources to support the development of new and better insights.
| Emma Mulheran | Marketing Manager | 403-762-0292 | emulheran@banfflakelouise.com |
| Courtney Babott | Digital Marketing Manager | 403-762-0289 | cbabott@banfflakelouise.com |
| Melissa Baker | Global Marketing Coordinator | 403-763-2044 | mbaker@banfflakelouise.com |
| Katrina Corrado | Global Marketing Coordinator | 403-762-0284 | kcorrado@banfflakelouise.com |
Media & Communications
The Media and Communications team manages corporate and internal communications, media and social media via targeted travel and consumer media outlets, our own social channels, targeted niche influencers, and key stakeholder engagement.
| Angela Anderson | Director, Media & Communications | 403-762-7761 | aanderson@banfflakelouise.com |
| John Doherty | Global Marketing Coordinator | 403-763-2050 | jdoherty@banfflakelouise.com |
| Dale Einarson | Social Media Manager | 403-762-0293 | deinarson@banfflakelouise.com |
| Kim Logan | Media Manager | 403-434-0101 | klogan@banfflakelouise.com |
Visitor Experience
The Visitor Experience team primarily focuses on ensuring that visitors to Banff National Park have an exceptional experience through all phases of the path to purchase and all touchpoints during their visit. Visitor Experience operates four permanent Visitor Centres throughout Banff National Park and neighbouring Yoho National Park along with mobile visitor services set up at popular attractions during peak periods and provides members with tools and resources to help attract customers and grow their businesses.
| Nancy DaDalt | Director, Visitor Experience | 403-762-0283 | ndadalt@banfflakelouise.com |
| José Reineking |
Supervisor and Training Specialist, Visitor Centres |
403-762-7964 | jreineking@banfflakelouise.com |
| Samantha Reid | Social Media Coordinator, Visitor Services | 403-497-6070 | sreid@banfflakelouise.com |
| Barb Bean | Visitor Experience Special Projects Manager | 403-763-2039 | BBean@banfflakelouise.com |
| Althea Smith-Hay | Member & Board Relations Manager | 403-762-0276 | asmithhay@banfflakelouise.com |
Events and Animation
The Events & Animation team aim to enhance our destination reputation as a desirable year-round place to visit by producing a series of events in the shoulder and winter seasons, and by offering opportunities to surprise and delight visitors through the use of unique and inspired animation that celebrates the beauty and authenticity of Banff and Lake Louise.
| David Matys | Director, Events & Animation | 403-762-9457 | dmatys@banfflakelouise.com |
| Paul Nolin | Manager, Events & Animation | 403-762-0285 | PNolin@banfflakelouise.com |
| Heather Grant | Manager, Events & Animation | 403-762-2591 | hgrant@banfflakelouise.com |
Finance & Administration
The Finance & Administration department provides many of the tools required by the broader team, including accurate and timely financial processes and reporting, reliable technical infrastructure, human resource management, administrative support and payroll services.
| Mandy Grant | Director, Finance & Administration | 403-762-0272 | mgrant@banfflakelouise.com |
| Jody Cole | Office Manager | 403-762-9226 | jcole@banfflakelouise.com |
| Luba Karoly | Payroll & Finance Administrator | 403-762-0295 | lkaroly@banfflakelouise.com |
| Heather Siggs | Senior Accountant | 403-762-0287 | hsiggs@banfflakelouise.com |
Board of Directors
Banff & Lake Louise Tourism (BLLT) is a member-based organization governed by a Board of Directors. The board consists of twelve elected members, each of whom is elected by a defined business category, and two appointed Directors, one representing Parks Canada and one representing the Town of Banff. Elected Directors serve a term of three years. For a more detailed Board of Director Position Profile click here.
The responsibilities of the Board of Directors are for the overall management and control of BLLT subject to the Bureau By-Laws.
Current Board Members
| Improvement District No. 9 | Dave Riley | Sunshine Ski Resort | |
| Lake Louise | Robin Locke | Lake Louise Ski Resort | |
| Lodging |
Howard Jang Gregor Resch Shawn Birch |
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| Restaurants & Bars |
Stephane Prevost Francis Hopkins |
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| Retail |
Christina Daoust Catherine Mackie |
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| Ski Areas | Pete Woods | SkiBig3 | |
| Service | Mark Hendrikse | Pursuit Collection | |
| Transportation, Attractions & Entertainment | Jonathan Welsh | Discover Banff Tours | |
| Appointed Director |
Dave McDonough Rick Kubian (Alternate) |
Parks Canada | |
| Appointed Director |
Karen Sorensen Brian Standish (Alternate) |
Town of Banff |
Role of the Board of Directors
The Board of Directors is accountable to the members of BLLT for the following:
- Ensuring the actions and expenditures of BLLT do not fall outside of the objects of the organization.
- Establishing the mission, vision, goals and expected results for BLLT.
- Providing overall strategic direction for BLLT, and ensuring that an effective strategic planning and monitoring process is in place.
- Appointing the CEO who is accountable for meeting the Board’s expectations for the performance of BLLT.
- Reviewing and approving the annual report, including the audited financial statements, to be presented to the membership of BLLT at the Annual General Meeting.
For detailed information on the Code of Conduct for Directors and Committee Members, please click here.
Board of Director Election Information
Upcoming elections for Board of Director positions representing the following business categories are as follows:
| 2021 | 2022 | 2023 |
|---|---|---|
| 1 x Lodging | 1 x Lodging | 1 x Lodging |
| 1 x Restaurant | 1 x Restaurant | 1 x Retail |
| 1 x Ski Areas | 1 x Retail |
1 x Transportation, Attractions, & Entertainment |
| 1 x Service | ||
| 1 x ID9 | ||
| 1 x Lake Louise |
To find out more information about the nomination and election process, please contact the Member & Board Relations Manager at memberservices@banfflakelouise.com.
2020 Board Meeting Dates
- Wednesday, January 29 – Noon
- Wednesday, March 25 – Noon
- Wednesday, April 29 – Noon
- Tuesday, May 26 - AGM
- Wednesday, May 27 - Noon
- Wednesday, June 24 - Noon
- Wednesday, September 23 – Noon
- Wednesday, October 28 – Noon
- Wednesday, December 2 – Noon
Additional meetings are scheduled on an as-needed basis.
If you would like to receive a copy of the minutes from any board of directors meetings, please contact the Member & Board Relations Manager at memberservices@banfflakelouise.com.
Eligibility, Terms of Office and Renumeration of Directors
All information regarding the eligibility, term of office and renumeration of Directors can be found in the Bureau By-Laws.