Canada Strong Pass FAQ's

Q: What is the Canada Strong Pass?
A: The Pass is about making it easier for everyone to explore Canada and celebrate what makes this country extraordinary. It includes free access to all national parks, as well as discounted camping, museums, and travel. You can find full information on the Government of Canada's website.

Q: I am visiting from abroad, do I still get the free Park Pass?
A: Yes! The pass is available to all visitors, whether you live in Canada or come from abroad. It’s an invitation to experience Canada’s cultural and natural richness.

Q: I purchased a day pass, how can I get a refund?
A: If you purchased a day pass for dates between June 20 and September 2, 2025, through Banff & Lake Louise Tourism, you do not need to take any action. Refunds will be issued automatically.

You can expect to receive your refund within 90 days, plus any additional processing time required by your credit card provider. If you have not received your refund after 90 days, please contact us at parkpass@banfflakelouise.com. We appreciate your patience as we work through this process.

Q: How long will refunds take and why will they take this long?
A: Refunds may take up to 90 days plus the processing time required by your credit card. Our team is working hard to process an exceptionally high volume of refunds.

Q: I purchased a Discovery Pass, how can I get a refund?
A: Discovery Passes are normally valid for 12 months from the date of purchase. If you have a Parks Canada Discovery Pass valid for June, July, and/or August 2025, Parks Canada will automatically extend the pass for an additional 3 months. For example, a pass that has an original expiry date of July 2025 will now expire in October 2025. No action is required to get the extension. If you have any further questions, please reach out to us at parkpass@banfflakelouise.com.

Q: Do I still need to pay for parking?
A: Yes, paid parking is separate from the National Park Pass. There is still paid parking in place in downtown Banff and the Lake Louise Lakeshore.

Q: I purchased a pass from Parks Canada, how do I get a refund?
A: For all passes purchased through Parks Canada, please contact them directly for more information.

If you have any further questions about free Park Passes, please contact us at parkpass@banfflakelouise.com.