Contact Us

The Banff and Lake Louise Visitor Services Team are here to help with all your questions. We are available virtually and in person seven day a week.

 Virtual Visitor Information

Available 8:30 a.m. - 7 p.m. daily.

SMS: 587-905-0848

Email: info@banfflakelouise.com  

Telephone: 403-762-8421 or toll free 877-762-8421

Lake Louise Visitor Centre

Open daily:  9 a.m. - 7 p.m.

Samson Mall, 201 Village Rd, Lake Louise, AB T0L 1E0

Banff Visitor Centre 

Open daily: 8 a.m. - 8 p.m. 

224 Banff Avenue,  Banff, AB T1L 1B3

Banff Mobile Visitor Information

Look for the purple tent!

 Connect with us on social media

Facebook: @Banfflakelouise

Instagram: @Banff_LakeLouise

Twitter: @BanffLakeLouise

*Hours are subject to change without notice. UTC - 7 Mountain Time.

Meet our local experts

FEATURED FAQ'S FOR THE MONTH OF August

How do I get to see Lake Louise and Moraine Lake?
 
Moraine Lake and Lake Louise are popular sightseeing spots, and for good reason too! During the summer months, the parking lots of both these lakes can fill up early in the morning, sometimes even before sunrise. The best way to experience the lakes is by taking a Parks Canada shuttle. These shuttles depart from the Lake Louise Ski Resort and reservations are required.  You can make reservations for these shuttles at reservation.pc.gc.ca or by calling 1-877-737-3783.
 
The best experience of Banff and Lake Louise happens when you step out of your vehicle and explore! You can find all the information you need about getting around the park here.
 

I would like to take a gondola to the top of a mountain, what are my options?
 
There are 4 different Gondola/Chairlift options in Banff National Park in the summer. In Lake Louise, choose between a chair lift or a gondola ride at the Lake Louise Ski Resort. Take in a bird’s eye view of Lake Louise across the valley and try to spot a grizzly bear feeding on the vegetation below. Twenty minutes west of Banff, head up the Sunshine Village Gondola for some stunning alpine hiking. Sunshine Meadows is also one of the best places to see wildflowers in August. Located just outside of town is the Norquay Chairlift. Here you will find one of the most stunning views of Mount Rundle and a peaceful area away from the hustle and bustle of downtown. Lastly, just a short shuttle ride from Banff Avenue, you will find the Banff Gondola which takes you to the very top of Sulfur Mountain for some 360 degree views. Don’t forget to enjoy one of the many dining options at any of these locations.

What water activities can I do? 
 
There are several ways to enjoy our beautiful fresh blue waters. Head over to Lake Minnewanka or ‘Water of the Spirits’ in Nakoda and take a guided cruise out onto the glacial lake. Learn about the history of the area and how the dam came to be, the captains will answer any questions you may have. Looking to do some of your own paddling?  Rent a canoe at Lake Louise, Banff Canoe Club (Bow River) or Lake Minnewanka. Rent a SUP from Banff Adventures, SkiBig3 or Bow Valley SUP & Surf and visit Two Jack Lake. Check out Johnson Lake, one of our warmer lakes as it’s not glacial fed, it's perfect for those hot days when you want to go for a dip. And for those adventure seekers out there, why not head out on a float or rafting trip with one of the many rafting companies in the area.

What is the best way to make a campground reservation during peak season?
 
Banff National Park has 14 campgrounds with over 2,400 sites. The key thing with booking campsites in Banff and Lake Louise is to plan ahead. All the campgrounds in the National Park are managed by Parks Canada, this means there are no private campgrounds here. Reservations can be made online through Parks Canada here or alternatively, you can call the reservation line at 1-877-737-3783.
 
If you find yourself here without a campground reservation and no sites are available online, there are a couple of first-come, first-serve campgrounds to choose from. These include Protection Mountain, Mosquito Creek and Waterfowl Lakes. Remember to arrive early to try and secure a site!

What family friendly activities are available in Banff and Lake Louise?
 
Banff National Park is a great area for an adventure with the whole family. Here are some of our favourites!

• Explore the mountains on horseback with a trail ride. Even the little ones can enjoy some fun at the stables. Smaller children can experience riding a pony with Banff Trail Riders and Timberline Tours. 
• Enjoy a frozen treat at Cows Ice Cream Shop.
• Head down to the Banff or Lake Louise Visitor Centre and ask for a Parks Canada Xplorers booklet for free. Keep your kids entertained as they learn about the wonders of the park as they explore. 
• Stay at The Douglas Fir Resort, Banff’s only indoor swimming pool with water slides! 
• Take a wildlife tour to spot some local animals. Join the Banff Canoe Club in the evenings for their Wildlife on the Bow  - you might even see a beaver!
• Rent bicycles at one of the rental shops, they have bikes of all sizes and even trailers for the little humans that are not quite old enough to pedal.  Pedal down the golf course road or over to Vermillion Lakes.
• Sit back and relax and enjoy a guided float trip on the Bow River in Banff with Rocky Mountain Raft Tours.
• Register for a Saturday Evening Lantern Tour at the Cave and Basin or explore the site during the day