Contact Us

The Banff and Lake Louise Visitor Services Team are here to help with all your questions. We are available virtually and in person seven day a week.

 Virtual Visitor Information

Available 9 a.m. - 5 p.m. daily.

Text: 587-905-0848

Email: info@banfflakelouise.com  

Telephone: 403-762-8421 or toll free 877-762-8421

Lake Louise Visitor Centre

Open daily:  9 a.m. - 5 p.m.

Samson Mall, 201 Village Rd, Lake Louise, AB T0L 1E0

Banff Visitor Centre 

Open daily: 9 a.m. - 5 p.m. 

224 Banff Avenue,  Banff, AB T1L 1B3

Banff Mobile Visitor Information

Look for the purple tent!

 Connect with us on social media

Facebook: @Banfflakelouise

Instagram: @Banff_LakeLouise

Twitter: @BanffLakeLouise

*Hours are subject to change without notice. UTC - 7 Mountain Time.

Meet our local experts

FEATURED FAQ'S FOR THE MONTH OF November

Can you ski in Banff National Park?
 
Banff National Park boasts three world class ski resorts with terrain for all levels of skiers and boarders. We have the longest ski seasons in North America open from early November to late May. The resorts in Banff National Park include Mt Norquay, Lake Louise Ski Resort and Sunshine Village Ski Resort. Expect fluffy powder, glistening snow and breathtaking views! Visit SkiBig3 for ski vacation packages, they can help you with your hotel, lift tickets, ski lessons, ski rentals, shuttles and more!
 
Not a downhill fan, but keen to explore the snow? There are lots of opportunities to cross country ski and snowshoe in our destination. Let us know what you are interested in, and our local experts are happy to share the latest conditions. 

Which campgrounds are open this time of year?
 
In Banff National Park there are two campgrounds open this time of year. Tunnel Mountain Village 2 in Banff is open year-round. You can make reservations at https://reservation.pc.gc.ca/ . Lake Louise Campground is also open year-round, but reservations are not available throughout the winter. This campground is first-come, first-serve. 

What events will be going on in Banff and Lake Louise?
 
We are gearing up for the holidays here in Banff and Lake Louise and the celebrations are about to begin. There are so many events to choose from throughout the month. Please note: changes may occur 
 
Taste for Adventure (October 28 - November 13)
Indulge your taste buds with the flavours of Banff National Park

Banff's Hot Chocolate Trail (November 19 - January 1)
Follow a treasure map to discover your favourite winter treat!

Banff Christmas Market (November 18-20, 25-27 & December 2-4)
Finish (or start) your holiday shopping at the charming market venue at Warner Stables. Remember to pre-purchase your tickets!

In Search of Christmas Spirit  (November 23-26, November 30 - December 3, 7-10, 14-17, 21-31)
Explore the magic of Christmas with the illuminated wildlife of Banff National Park. Remember to pre-book your timeslot!

Banff Craft Beer Festival (November 24-26)
Explore Banff's amazing food and craft drink scene.

The Lake Louise Alpine World Cup (November 25-27 & December 2-4)
Cheer on the fastest ski racers in the world as they compete in the first downhill and Super-G races of the World Cup season.

Can I drive along the Icefields Parkway during the winter?
 
The Icefields Parkway has numerous beautiful lakes, waterfalls, and canyons. This phenomenal drive can be enjoyed year-round, but planning ahead during the winter months is a must, and winter tires are a legal requirement for this highway from November 1 - April 1.
 
There is no cellphone service between Lake Louise and Jasper, check Alberta 511 before leaving for up-to-date closures and road conditions, as well as your favourite weather app for an up-to-date weather forecast.
 
There are no services on this road available at any point throughout the winter months, so make sure you have enough gas, food, and water before setting out!