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Contact Us

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We look forward to welcoming you to Banff and Lake Louise and helping you plan your trip. Whether you’re seeking information on the best views for dinner, must-do hikes, shopping, riding a gondola or a guided experience, we are here to provide local insight and recommendations.

Before you arrive, our local experts are here to help with any queries virtually. Send us a chat or email, give us a call, or reach out via social media. While you’re here, the Banff and Lake Louise Visitor Information Centres are open seven days a week 9 a.m. - 5 p.m. in Banff and 8:30 a.m. - 7 p.m. in Lake Louise.

Contact for all Visitor Centres

Our local experts are here to inspire you virtually seven days a week from 9 a.m. - 7 p.m.  

Email: info@banfflakelouise.com 
Telephone: 403-762-8421 or toll free 877-762-8421

Find us here

  1. In Banff at 224 Banff Avenue
  2. In Lake Louise at 201 Village Road (Samson Mall)

Mailing Address

P.O. Box 1298
Banff, AB, Canada
T1L 1B3

Marketing Office 

Phone: 403-762-0270
Suite 300, 317 Banff Avenue (In Cascade Plaza)
Banff, AB, Canada

Plan Your Stay

Browse and book accommodation and lodging packages with our trip planning tool. To learn about the different types of accommodation available in Banff and Lake Louise, visit our Places to Stay page or Contact Us to speak to a local expert.